Elállási jog és elállási nyilatkozat

1. Who has the right to withdraw

The right of withdrawal belongs to the consumer: a natural person buying outside their trade, business or profession. A business buying in its own name or with a tax number has no right of withdrawal; for businesses we offer the voluntary return (section 9).

2. The period and when it starts

You may withdraw from the contract within 14 days without giving a reason. The period starts on the day you, or a third party you named other than the carrier, take physical possession of the goods. Where an order arrives in several items or lots, it starts on the day the last item or lot arrives.

You may also withdraw in the period between making the contract and the day the goods arrive.

3. How to withdraw

• With the online withdrawal function: the "Withdraw from contract" link in the footer of every page opens the form without signing in. You enter your name, the order reference and the email address used for the acknowledgement, select the items concerned, and send the declaration with the "Confirm withdrawal" button. We acknowledge receipt by email without undue delay, with the full declaration and the date and exact time of submission; the receipt can also be downloaded on the page as a text file.
• Through a return started from the "Returns and guarantee" section of your account or, as a guest, from the order status page, which handles the withdrawal declaration and the return shipment in one step and records the accepted text of the declaration with the request.
• By sending the model form below, or any other clear statement, to [email protected] or by post to the customer service address: 1054 Budapest, Szabadság tér 7. (Bank Center).

You have met the deadline if you send your statement before the 14 days are up. We always acknowledge receipt without delay, on a durable medium (by email).

4. Model withdrawal form

The model form of Annex I(B) to Directive 2011/83/EU as transposed in Hungary. Complete and return it only if you wish to withdraw from the contract. The form is also in the PDF attached to the acknowledgement email, and this page can be printed.

1. To: AppForge Solution Kft., 1054 Budapest, Szabadság tér 7. (Bank Center), [email protected]
2. I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods / for the provision of the following service: ...
3. Ordered on / received on: ...
4. Name of consumer(s): ...
5. Address of consumer(s): ...
6. Signature of consumer(s) (only if this form is notified on paper): ...
7. Date: ...

5. Your refund

If you withdraw we refund everything you paid, including the cost of delivery, without undue delay and within 14 days of receiving your statement at the latest. Delivery is refunded up to the cost of the least expensive standard delivery method we offer; if you chose a dearer method the difference is not refunded. If you withdraw from only part of a multi item order the delivery charge is not refunded, because delivering the remaining items would have cost the same.

We refund using the same means of payment you used (to the card for a card payment, to the gift card for the part paid with one) unless you expressly agree otherwise; for an order paid on delivery we transfer to the bank account you give us. We may hold the refund until we have the goods back or until you have supplied evidence of having sent them back, whichever is earlier.

6. Sending the goods back

Send the goods back, or hand them over, without undue delay and within 14 days of telling us you are withdrawing at the latest. In Hungary we provide a free return label, valid for 14 days from issue and sent by email when the return is started. If you send the goods back another way at your own cost instead of using the label, that cost is not refunded. The return address for a parcel sent without the label: AppForge Solution Kft., 2120 Dunakeszi, Pallag utca 30..

Please send the goods back in the original packaging where you can, with the accessories and with the invoice or the order number; that speeds up the refund and is not a condition of the right of withdrawal.

7. Liability for diminished value

You are liable for any diminished value of the goods only where that results from handling beyond what is necessary to establish their nature, characteristics and functioning. Trying something out, as you would in a shop, does not by itself diminish its value; the traces of regular, sustained use do.

8. When there is no right to withdraw

Of the exceptions in Directive 2011/83/EU, the following may apply to our range: goods made to your specification or personalised; sealed personal care goods that the manufacturer seals for hygiene (for instance a hair remover, an epilator or a toothbrush head) once you have broken the seal; and a redeemed gift card. An unredeemed gift card can be withdrawn from within 14 days of the delivery of its code, handled by customer service. For every other item, opening the packaging does not by itself take away your right to withdraw.

9. Voluntary return: 30 days in total

Beyond the statutory right we voluntarily accept a return within 30 days in total from delivery. The first 14 of those days are your statutory right on the terms above; the remaining days are our voluntary allowance, on condition that the item is unopened or only tried out, and complete. On a voluntary return the price of the item is refunded, the delivery charge is not. The voluntary allowance neither affects nor limits your statutory right.

10. Withdrawal, conformity or guarantee: which one when

If the item is faultless but not right for you, withdrawal or the voluntary return is the way. If the item is faulty, a conformity or guarantee claim (repair, replacement, price reduction, ultimately termination) is the right way, started from your account or the status page by reporting the faulty item; every cost of the return is then ours. The guarantees notice has the detail.