Returning an item, step by step
Tell us which item you want to return, then prepare the parcel using the instructions you receive.
Last updated: 07/09/2026
If you change your mind, start a return with your order details. Our voluntary return period is 30 days in total from receipt, subject to its conditions. It does not add to the statutory 14-day withdrawal period or reduce your legal rights. The withdrawal notice explains deadlines and exceptions.
From request to posting
- Open the order in your account and start a return. For a guest order, contact support with the order number and item name.
- Gather the product and its accessories. Pack them so they cannot move around or become damaged in transit.
- Send to the address provided and keep proof of posting. You cover direct return costs unless we specify otherwise for your case.
Can I choose a different colour instead?
We handle the return and the new purchase separately. Identify the item you are returning and select the new colour in a separate order.
Can I return an opened package?
Opening the outer box does not by itself remove withdrawal rights. Handling beyond necessary inspection can cause diminished value, and some opened hygiene-sealed goods can be exempt. See the withdrawal notice for details.
Was this answer helpful?