Szavatosság és jótállás

1. Conformity of the goods

Where the goods are not as agreed you have conformity rights against the seller for 2 years from delivery (Directive (EU) 2019/771 as transposed). You may ask for repair or replacement unless the remedy you chose is impossible or disproportionately costly compared with the other. Where we have not undertaken repair or replacement, cannot carry it out within a reasonable time and without significant inconvenience to you, or the fault reappears, you may ask for a proportionate price reduction or end the contract. A minor lack of conformity does not entitle you to end the contract.

For the first year after delivery you need only report the fault: a lack of conformity appearing in that period is presumed to have existed at delivery. After a year you have to show that the cause existed at delivery. Report a fault without delay after discovering it, and within two months at the latest. Several member states give the consumer longer than these minimums, and your own country's rule applies where it is more favourable.

2. Claims against the producer

Where the fault is in the product itself you may also go directly to the producer or the distributor and ask for repair or replacement, for 2 years from the day the producer placed the product on the market; you have to prove the fault. You cannot pursue a claim against the producer and a conformity claim against the seller for the same fault at the same time. The producer's details are on the product page and the packaging.

3. The mandatory guarantee under Hungarian law

Electrical kitchen and personal care appliances sold in the Hungarian market carry the mandatory commercial guarantee of Hungarian law once the selling price reaches the lower band. It covers the consumer and a micro, small or medium sized business buying outside its economic activity. The guarantee period starts on the day the goods are handed over.

The guarantee period is extended by the time you could not use the goods because of the fault (from the report to the return of the repaired goods). On replacement, or the replacement of a significant part, the guarantee starts again for the replaced goods or part. Goods that are not electrical, such as pots, pans, cutlery and containers, carry no commercial guarantee; your conformity rights apply to them in full.

4. The guarantee certificate

Up to and including the threshold of 100 000 Ft (Hungarian law) no separate certificate is issued: the guarantee is claimed against the proof of payment, that is the invoice, and after delivery we email a notice of the guarantee period and of how to claim. Above the threshold we issue an electronic guarantee certificate, emailed no later than the day after handover and downloadable from the account and the order status page for the whole guarantee period. The certificate names the seller and the goods, the handover date, the guarantee period, your rights and their deadlines, the repair service and the arbitration board.

5. Deadlines once you claim under the guarantee

• If within 3 working days of delivery you report that the goods are faulty and the fault prevents normal use, the goods are replaced (not repaired) within 8 days.
• We aim to complete a repair or replacement within 15 days of the report; if it will take longer, we tell you the expected time.
• Where a repair is not done within 30 days of the report, we replace the goods or refund the price within 8 days of that deadline passing.
• Where the goods cannot be repaired, we replace them or refund the price within 8 days of establishing that.
• Where the goods fail again after the third repair and you do not ask for another repair, we replace them or refund the price within 8 days.

6. Where and how to claim

Report the fault in the "Returns and guarantee" section of your account or, as a guest, on the order status page: select the item, describe the fault, attach a photograph, give the serial number and say which remedy you want (repair, replacement, price reduction, termination). You can also report it by email to [email protected], by telephone and by post. Repair service: the seller's own customer service (1054 Budapest, Szabadság tér 7. (Bank Center), [email protected]), which arranges the repair with the manufacturer's service partner.

A record of the report is drawn up as Hungarian law requires, a copy is emailed to you at once and it is kept for 3 years. Where we cannot state our position at once, we do so in a verifiable way within 5 working days, with reasons and the arbitration board's details if we reject the claim. For goods taken in for repair you receive a receipt naming the goods, the date taken in and the expected return date.

7. Costs

The transport costs of a conformity or guarantee claim are ours: we provide a free label to send the goods in, and the repaired or replaced goods are delivered back free of charge. If the claim proves unfounded (the fault falls outside conformity and the guarantee, for instance because it was caused by misuse), we tell you so in the record and in writing with reasons; no fee is charged for the examination even then.

8. Disputes

Over a rejected claim you may turn to the arbitration body competent for the seller's seat: Győr-Moson-Sopron Vármegyei Kereskedelmi és Iparkamara által működtetett Békéltető Testület, 9022 Győr, Szent István út 10/A, telephone: +36 96 520 217, email: [email protected], website: https://bekeltetesgyor.hu; to the body competent where you live, to the consumer protection authority and to the courts. Neither the guarantee nor the conformity rules affect your statutory rights.